Mirage Minds is committed to delivering world-class guest experience solutions that will set a new industry standard for airport hospitality. With a proven record of elevating service excellence at major travel and tourism destinations, we bring a unique blend of operational expertise, hospitality-driven service, and innovative guest engagement strategies

As a Minority Business Enterprise (MBE)-certified firm, Mirage Minds will directly support your diversity and inclusion goals, ensuring equitable business representation while providing best-in-class guest experience services. Our leadership team has successfully implemented high-impact customer experience strategies at major airports, attractions, and cultural institutions, including:

Legends Global Attractions: Spearheaded operational rollouts at flagship attractions, ensuring successful grand openings, staff training, and long-term service optimization.

LaGuardia Gateway Partners – Terminal B: Led the guest experience strategy, increasing Net Promoter Score (NPS) by 30 points, driving a 10% increase in commercial revenue, and ensuring seamless alignment with terminal partners.

One World Observatory, One World Trade Center: Managed guest operations for 2.8 million visitors annually, optimizing staffing levels, reducing payroll expenses by 15%, and enhancing service efficiency.